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  1. Delivery is free for orders of 100 $ and over before taxes.

Returns, exchanges & cancellations

Return Policy

All purchases (unless otherwise specified—see return policy) are refundable within 30 days of receiving your order.

However, it is always possible to request a credit note valid for use in our online storeif you prefer this option over a refund.

To help us process your return, please include a note inside the package with your order number and a detailed description of your request.

All refunds will be processed using the same method as the original payment. Please note that the initial shipping costs are non-refundable.

To ship your return items:

  • Click the "RETURNS" on the "Returns, Exchanges, and Cancellations", located at the bottom of the home page. return fees apply upon receipt of the return label and will be deducted from your refund amount.
  • Once your return request has been submitted, a prepaid return label will be sent to you via email. Please check your inbox as well as your junk mail folder (spam) to ensure you receive all communications regarding the status of your return.
  • Enter your order number starting with NANA and your zip code, making sure to separate them correctly (example: ABC 123).
  • Print your return label you received by email.
  • Include a document in the package stating your order number and your full name (or the full name associated with the order). If possible, use the original packaging.
  • Clearly indicate your return request (reason for return) inside the package.
  • Seal the package securely and drop it off at the post office.

You have 10 days from the date you receive your return label to ship your package. If you exceed this time limit, your return may be refused.

Once our team has received the package, please allow 1 to 2 weeks for the return to be processed and, if applicable, for the refund or credit memo to be issued.

NOTE: All returns must be processed through our return label generator.

Return Policy

Items must be in the same condition as when sold : —unworn, unwashed, and with the price tag still attached.

Swimwear: In addition to the conditions mentioned above, the sanitary protection must still be in place. Without it, swimsuits will not be reimbursed.

Items purchased with a discount of 30% or more are considered final sales and are not eligible for refunds. However, a credit note in the form of a gift card will be issued and can be used in our online store.

For orders placed between Black Friday and the end of December, returns are accepted until January 31.

The Shipping costs for returns are non-refundable and are the customer's responsibility.

Cancellations

Order Order cancellations are only possible before your order is shipped.

You can check the status of your order by clicking the link in your confirmation email or by sending us an email at info@nanathebrand.com.

If the item has already been shipped, you can return it as soon as you receive it by following the return process described above.

Payments

During your checkout, you can make changes to your shopping cart until the order is confirmed.

Shop at NANATHEBRAND.COM is secure. The personal information you provide on our site is transmitted via a secure server using Secure Socket Layer (SSL).

We accept payments via Visa, MasterCard, or PayPal. The charge will appear under the name Boutique-Nana on your credit card statement.

Sales Tax

In Canada, we collect applicable sales taxes for products ordered on NANATHEBRAND.COM :

  • 5% GST (Goods and Services Tax)
  • 9.975% QST (Quebec sales tax)