Return Procedure

All returns must be processed through our online label generator.

Once your return request has been submitted, a prepaid return label will be sent to you via email. Please check your inbox as well as your junk mail (spam) folder so you don’t miss any updates regarding your return.

You have 10 days after receiving the label to ship the package; otherwise, the return will be refused.

Once our team has received your package, please allow 1 to 2 weeks for processing and, if applicable, a refund.

Return Policy

Items must be in the same condition as when they were sold: unworn, unwashed, and with the original tag still attached.

Swimsuits: The hygienic lining must remain intact; otherwise, no refund will be issued.

Items marked down by 30% or more: final sale, no refunds. However, an online store credit may be issued.

Shipping costs are non-refundable and are the customer's responsibility.

Special Periods

For orders placed between Black Friday and the end of December, returns are accepted through January 31.

Cancellations

Cancellations are only possible before shipment and are not guaranteed. You can email us at info@nanathebrand.com.

If the item has already been shipped, you can return it as soon as it arrives by following the process described above.

Respect and courtesy in our communications

At Nana the Brand, we are committed to providing attentive and efficient customer service. We ask our community to be respectful and polite when communicating with us, whether by email or on social media. Aggressive, abusive, or offensive messages will not be addressed and may result in a temporary suspension of communication. We believe that respectful communication helps resolve issues more quickly and creates a pleasant experience for everyone.