All of our products are imagined, designed, and even sometimes created in Quebec, thanks to our team of design, sourcing, and seamstress. Once our sample is approved, the manufacturing then takes place abroad.
Good news! Just subscribe to our newsletter to receive information about our new products, restocks, and promotions. Psst! Don’t say it too loud, but at the same time, you’ll receive a promo code for 10% off on our boutique. Happy shopping!
A size chart is available to help you make the right choices.
We accept payment by Visa, MasterCard or Paypal. The charge will appear as Boutique-Nana on your credit card.
The confirmation voucher (including your #NANA order number) received by email, plays the role of your invoice. Don't forget to look in your junk folder. If you have not received your confirmation, you can contact us at email@example.com
As soon as your order is shipped, you will receive an email with a direct link to the carrier's website, allowing you to follow the progress of your package.
Yes! To modify or cancel an order, it is important to contact us at firstname.lastname@example.org before receiving your shipment confirmation by email.
Write to us at email@example.com and a member of our team will make sure to get back to you as soon as possible.
We deliver anywhere in Canada. For shipping abroad, please contact firstname.lastname@example.org
Shipping costs are $9.99 in Quebec / Ontario. Shipping is free for orders over $100.
For the rest of Canada, shipping is $15.99. Shipping is free for orders over $150.
Orders are generally delivered within 2-7 business days in Canada.
You must contact the carrier directly in order to reschedule a new delivery.
All delivery charges, including those incurred for returns, are non-refundable.
All purchases (unless otherwise stated on the product pages, such as sale items, earrings, etc.) are refundable. Follow the easy steps available in our Retours, remboursements et annulations section.
You have 30 days after receiving your order.
No exchanges are accepted.
No, a purchase made on nanathebrand.com cannot be refunded in stores and vice versa.