Livraison gratuite avec tout achat de $100 et +

Refund Policy


Shipping fees on NANATHEBRAND.COM are only $10 canada and free for orders over $100. Shipping to United States is $15.

* Please note that with the new COVID-19 policies within Canada Post , it may take longer for your package to arrive

All orders are shipped from the merchant warehouse and delivered to the shipping address that works best for you. We do the rest!

Once your order has been shipped, you will receive a confirmation email.

Orders are usually delivered in 4 to 7 business days in Canada.

Please note that delivery in the United States may take 10 business days.


All purchases (except as noted on specific product pages , such as sale item, earrings etc.) are fully refundable/exchangeable within 30 days of purchase. Shipping fees to return the product are non-refundable except if the item is defective.

If you wish to make a return or exchange, please send us an email to with the details of the items you wish to return, including your name, a description of the item and the order number. We will reply to your email and provide you with the details on how and where to return the item.

All refunds will be made using the same method as the original payment.

Order cancellations are only possible before your order has been shipped. You can verify your order’s status by clicking the link in your confirmation email or by sending us an email at If the item has already been shipped, you may return the merchandise as soon as it arrives by following the process outlined above.

Out of stock:

We work hard to promote only available products and to resupply stocks regularly. However, we may run out of stock of certain colours or sizes of items in our inventory after the order is placed. In that case, we may cancel and refund the order.

Sales tax:

In Canada, we collect sales tax for products ordered on NANATHEBRAND.COM. The rate of sales tax that we apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for Ontario in which the HST (Harmonized Sales Tax) is added to all orders.

Sales taxes do not apply to orders shipped to the United States.


Upon checking out, you will be able to make changes to your cart until the order is confirmed. Shopping at NANATHEBRAND.COM is safe. Personal information provided on NANATHEBRAND.COM is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the privacy policy section.


We accept payments by Visa, MasterCard or Paypal. The charges will appear as Boutique-Nana on your credit card.